Privacy Policy

Who we are

This website is operated by Avalon Carpets (“we”, “us”, “our”). If you have questions about this policy, you can contact us via the contact page.

What data we collect

When you contact us, we may collect:

• Your name
• Your email address
• Your phone number (if provided)
• Your message/enquiry details
• Technical details such as your IP address and browser user-agent (for basic security/logging)

We do not ask you to submit payment details through our contact forms. Please do not submit sensitive personal information.

How we use your data

• To respond to your enquiry
• To provide information or services you request (quotes, advice, product information)
• To protect our website from spam and abuse

We do not sell, rent, or trade your personal data.

Lawful basis

We process your information because it is necessary to respond to your enquiry (legitimate interests and/or taking steps prior to entering a contract), and because you choose to provide it.

How long we keep your data

We keep contact enquiries only for as long as needed to respond and follow up, or as required for legal/accounting reasons. If you’d like us to delete your enquiry, contact us and we’ll do our best to help.

Sharing your data

We do not share your personal data with third parties except where necessary to provide services you request, or where required by law.

Your rights

Under UK GDPR, you may have the right to:

• Request access to the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data (where applicable)
• Object to or restrict certain processing

To make a request, please use our contact form.

Security

We take reasonable steps to protect your information from loss, misuse, and unauthorised access. However, no method of transmission over the internet is completely secure.

Changes to this policy

We may update this policy from time to time. Any changes will be posted on this page.